Account Deletion Policy

1. Introduction

At Top-Up247, we respect your right to control your personal data. This Account Deletion Policy explains the process of deleting your account, the impact of deletion, and how your information is handled afterward.

2. Requesting Account Deletion

Users can request account deletion through:

• Emailing our support team.
• Submitting a request through the Contact Us page.
• Using the account deletion option inside the dashboard (if available).

For security reasons, identity verification may be required before processing any deletion request.

3. What Happens After Deletion

• Your account access will be permanently removed.
• Your transaction history may no longer be accessible.
• Unused bonuses or promotional balances may be lost.
• Linked services or subscriptions may be terminated immediately.

4. Data Retention

Certain information may still be retained for a limited period where required by:

• Legal and regulatory obligations.
• Fraud prevention and security monitoring.
• Dispute resolution and compliance.

Retained data is securely protected and only used for legitimate operational purposes.

5. Processing Timeline

Account deletion requests are typically processed within 7–14 business days after successful verification.

6. Account Recovery

Once an account has been permanently deleted, recovery may not be possible. Users may need to create a new account if they wish to use Top-Up247 services again.

7. Policy Updates

We reserve the right to update or modify this Account Deletion Policy at any time. Updated versions will be published on this page with a revised effective date.